Frequently Asked Questions

NexGain is a digital savings & rewards platform that allows users to deposit funds and Earn daily rewards through fixed-duration Savings Plans. We offer three tiers — Starter, Pro, and Elite — with different plan ranges and daily return rates.

Download the NexGain app, tap "Get Started", enter your username, email, and password, then verify your email address. Account setup takes less than 2 minutes. You must be at least 18 years old to register.

Yes. You must be at least 18 years old to use NexGain. By registering, you confirm that you meet this requirement. Accounts found to belong to users under 18 will be immediately terminated.

NexGain is available globally, with the exception of the United States and any jurisdiction where such platforms are prohibited by local law. It is your sole responsibility to verify that using NexGain is lawful in your location before registering. NexGain does not provide legal advice.

No. NexGain is not a licensed bank, financial institution, or registered investment advisor in any jurisdiction. We do not provide financial advice. Always consult a licensed financial advisor before making financial decisions.

We offer three plans:

• Starter: $10–$99, up to 0.50% est. daily reward, 40 days
• Pro: $100–$499, up to 0.65% est. daily reward, 50 days
• Elite: $500–$1,000, up to 0.80% est. daily reward, 60 days

Yes. You can have one active plan per tier simultaneously. For example, one active Starter, one active Pro, and one active Elite — up to 3 plans running at the same time.

You can claim your daily earnings once every 24 hours. The timer resets after each claim. You can also enable auto-reward, which automatically credits your daily earnings each day without manual action.

No. daily rewards are not guaranteed. The daily rates shown are target rates based on platform performance. Past performance does not guarantee future results. Only activate Savings Plans you can afford to lose entirely.

Go to Wallet → Deposit, enter the amount, tap "Generate Deposit Address", copy the USDT wallet address shown, and send exactly that amount from your crypto wallet. Deposits are typically confirmed within 1–10 minutes.

NexGain only accepts USDT (Tether) on the BEP20 (Binance Smart Chain) network.

The minimum deposit is $10 and the maximum is $1,000 per transaction. These limits may be updated by the admin. Current limits are always displayed on the deposit screen in the app.

Unfortunately, cryptocurrency transactions are irreversible. If you send funds to an incorrect address or on the wrong network, NexGain cannot recover those funds. Always double-check the address and network before sending any transaction.

Withdrawals are made from your Earning Wallet. Go to Wallet → Withdraw, enter the amount, provide your BEP20 USDT wallet address, confirm the address, and submit. Withdrawals are reviewed by our team and typically completed within 24 hours.

Withdrawal requests are reviewed and processed by our admin team, typically within 24 hours. You will receive a push notification when your withdrawal is approved or rejected.

No. Withdrawal fees are non-refundable, including in cases where a withdrawal request is rejected. If a request is rejected, the withdrawal amount (minus the fee) is returned to your Earning Wallet.

The Locked Wallet temporarily holds funds from pending withdrawal requests. When you submit a withdrawal, the amount moves from your Earning Wallet to the Locked Wallet. Once the request is approved or rejected by admin, the funds are either sent to your crypto wallet or returned to your Earning Wallet.

NexGain has three wallets:

• Main Wallet: Used for deposits and buying Savings Plans. You cannot withdraw directly from the Main Wallet.
• Earning Wallet: Receives 50% of your daily rewards. Withdrawals are made from this wallet.
• Locked Wallet: Holds funds from pending withdrawal requests until admin approves or rejects.

Every time you claim your daily earnings, the amount is automatically split equally between your two wallets:

• 50% → Earning Wallet — available for withdrawal
• 50% → Main Wallet — available to use in new Savings Plans

For example, if your daily earning is $2.00, then $1.00 goes to your Earning Wallet and $1.00 goes to your Main Wallet. This split applies to every claim, whether manual or auto-reward.

The Transfer feature moves funds from your Earning Wallet to your Main Wallet. This is useful when you want to reuse your withdrawal-side earnings into a new Savings Plan. Transfers are one-way only (Earning → Main) and cannot be reversed.

Share your unique referral code with others. When they sign up and make their first deposit, you earn a commission. You also earn a daily commission each time your referred users claim their Daily rewards. Creating multiple accounts to self-refer is strictly prohibited and will result in account termination.

NexGain offers coupons that add a bonus amount to your Pro Savings Plan. To receive a coupon, complete the task shown in the Coupon section of the app, upload a screenshot as proof, and wait for admin review and approval.

Go to Profile → Delete Account. After confirming the deletion request:

• Your account will be scheduled for deletion after 7 days
• You can cancel the request anytime within 7 days from your Profile screen
• After 7 days, all your data — account info, transaction history, and wallet data — will be permanently deleted
• Pending withdrawals will be rejected upon deletion

Go to Profile → Change Password. Enter your current password, then your new password. Use a strong password with at least 8 characters, including uppercase letters, numbers, and special characters.

On the login screen, tap "Forgot Password?" and enter your registered email address. You will receive a password reset link via email. If you do not see it, check your spam or junk folder.

Accounts may be blocked for violating our Terms and Conditions, suspicious or fraudulent activity, or fraud prevention purposes. If you believe your account was blocked in error, please contact support through the in-app Support Chat.

NexGain uses Google Firebase infrastructure with encrypted HTTPS connections, hashed passwords, Firebase Security Rules, Firebase App Check, and rate limiting on all critical endpoints. We do not sell or share your personal data with advertisers. See our Privacy Policy for full details.

Go to Profile → Contact and Support to open the in-app support chat. Our team typically responds within a few hours. Please provide as much detail as possible about your issue to help us assist you faster.

Our support team typically responds within a few hours. Response times may vary during high-volume periods. We appreciate your patience and are committed to resolving your issue as quickly as possible.