Frequently Asked Questions

NexGain is a digital savings & rewards platform that allows users to deposit funds and Earn daily rewards through fixed-duration Savings Plans. We offer three tiers — Starter, Pro, and Elite — with different plan ranges and daily return rates.

Download the NexGain app, tap "Get Started", enter your username, email, phone number, and password, then verify your email address. Account setup takes less than 2 minutes. You must be at least 18 years old to register.

Yes. You must be at least 18 years old to use NexGain. By registering, you confirm that you meet this requirement. Accounts found to belong to users under 18 will be immediately terminated.

NexGain is available globally, with the exception of the United States and any jurisdiction where such platforms are prohibited by local law. It is your sole responsibility to verify that using NexGain is lawful in your location before registering. NexGain does not provide legal advice.

No. NexGain is not a licensed bank, financial institution, or registered investment advisor in any jurisdiction. We do not provide financial advice. Always consult a licensed financial advisor before making financial decisions.

We offer three plan tiers — Starter, Pro, and Elite — each with its own deposit range, target daily reward rate, and duration. Current plan details are shown on the VIP Plans screen in the app and may be updated by NexGain from time to time.

Yes. You can have one active plan per tier simultaneously. For example, one active Starter, one active Pro, and one active Elite — up to 3 plans running at the same time.

You can claim your daily earnings once every 24 hours. The timer resets after each claim. You can also enable auto-reward, which automatically credits your daily earnings each day without manual action.

When your savings plan completes its full duration, the plan becomes inactive. Any unclaimed earnings will still be available to claim. Your deposited principal is returned to your wallets gradually through daily claims.

No. daily rewards are not guaranteed. The daily rates shown are target rates based on platform performance. Past performance does not guarantee future results. Only activate Savings Plans you can afford to lose entirely.

Go to Wallet → Deposit, enter the amount, tap "Generate Deposit Address", copy the USDT wallet address shown, and send exactly that amount from your crypto wallet. Deposits are typically confirmed within 1–10 minutes. The deposit address expires after 30 minutes.

NexGain only accepts USDT (Tether) on the BEP20 (Binance Smart Chain) network.

Deposit limits (minimum and maximum per transaction) may be updated by the admin from time to time. The current limits are always displayed on the deposit screen in the app.

Unfortunately, cryptocurrency transactions are irreversible. If you send funds to an incorrect address or on the wrong network, NexGain cannot recover those funds. Always double-check the address and network before sending any transaction.

Withdrawals are made from your Earning Wallet. Go to Wallet → Withdraw, enter the amount, provide your BEP20 USDT wallet address, confirm the address, and submit. Withdrawals are reviewed by our team and typically completed within 24 hours.

Withdrawals have minimum and maximum limits set by the platform. A fee is deducted from each withdrawal. The exact fee percentage and limits are shown on the withdrawal screen.

Withdrawal requests are reviewed and processed by our admin team, typically within 24 hours. You will receive a push notification when your withdrawal is approved or rejected.

No. Withdrawal fees are non-refundable, including in cases where a withdrawal request is rejected. If a request is rejected, the withdrawal amount (minus the fee) is returned to your Earning Wallet.

There is a cooldown period between withdrawal requests. After submitting a withdrawal, you must wait the specified cooldown hours before requesting another. The remaining cooldown time is displayed on the withdrawal screen.

Yes — for a limited time after submitting a withdrawal request, you can cancel it yourself from the Wallet screen and the funds return to your Earning Wallet. Once this window closes, the request moves into processing and can no longer be self-cancelled.

Where enabled, NexGain may apply a limit on how much you can withdraw relative to your total deposits and referral earnings. If this applies to your account, it will be shown within the app.

The Locked Wallet temporarily holds funds from pending withdrawal requests. When you submit a withdrawal, the amount moves from your Earning Wallet to the Locked Wallet. Once the request is approved or rejected by admin, the funds are either sent to your crypto wallet or returned to your Earning Wallet.

NexGain has three wallets:

• Main Wallet: Used for deposits and buying Savings Plans. You cannot withdraw directly from the Main Wallet. Receives 50% of your daily earnings on each claim.
• Earning Wallet: Receives 50% of your daily rewards. Withdrawals are made from this wallet.
• Locked Wallet: Holds funds from pending withdrawal requests until admin approves or rejects.

Every time you claim your daily earnings, the amount is automatically split equally between your two wallets:

• 50% → Earning Wallet — available for withdrawal
• 50% → Main Wallet — available to use in new Savings Plans

For example, if your daily earning is $2.00, then $1.00 goes to your Earning Wallet and $1.00 goes to your Main Wallet. This split applies to every claim, whether manual or auto-reward.

The Transfer feature moves funds from your Earning Wallet to your Main Wallet. This is useful when you want to use your earnings to activate a new Savings Plan. Note: you do NOT need to transfer to withdraw — withdrawals are made directly from the Earning Wallet. Transfers are one-way only (Earning → Main) and cannot be reversed.

No. Transfers are only allowed in one direction: Earning Wallet → Main Wallet. The Main Wallet is funded through deposits and your 50% daily claim split. This design keeps your withdrawable earnings and deposited capital clearly separated.

Share your unique referral code with others. When they sign up and make their first deposit, you earn a commission. You also earn a daily commission each time your referred users claim their Daily rewards.

In addition to deposit and daily commissions, NexGain offers one-time Milestone Rewards based on how many of your referred friends become active (make a deposit). Each milestone tier can be claimed separately as you reach it, and the current tiers and reward amounts are shown on the Milestone Rewards screen in the app.

No. Using your own referral code or creating multiple accounts to exploit the referral system is strictly prohibited and will result in immediate account termination and forfeiture of all balances.

NexGain offers coupons that add a bonus amount to your Pro Savings Plan. To receive a coupon, complete the task shown in the Coupon section of the app, upload a screenshot as proof, and wait for admin review and approval.

Go to VIP Plans → Pro Plan and enter your coupon code in the coupon field when joining the plan. The coupon bonus is added to your plan amount automatically.

No. The coupon bonus is added on top of your own deposited amount — it does not reduce the minimum deposit required. You must still deposit the plan's full minimum from your wallet; the coupon adds its bonus in addition to that.

Go to Profile → Delete Account. After confirming the deletion request:

• Your account will be scheduled for deletion after 7 days
• You can cancel the request anytime within 7 days from your Profile screen
• After 7 days, all your data — account info, transaction history, and wallet data — will be permanently deleted
• Pending withdrawals will be rejected upon deletion

Go to Profile → Change Password. Enter your current password, then your new password. Use a strong password with at least 8 characters, including uppercase letters, numbers, and special characters.

On the login screen, tap "Forgot Password?" and enter your registered email address. You will receive a password reset link via email. If you do not see it, check your spam or junk folder.

No. Each person may hold only one account, and NexGain applies device-based limits to help prevent multiple-account abuse. Attempting to create additional accounts beyond what is permitted may result in account restrictions or termination.

Accounts may be blocked for violating our Terms and Conditions, suspicious or fraudulent activity, or fraud prevention purposes. If you believe your account was blocked in error, please contact support through the in-app Support Chat.

• Use a strong, unique password
• Never share your credentials with anyone
• Enable email verification
• Only use the official NexGain app
• Be cautious of phishing attempts claiming to be NexGain

NexGain uses Google Firebase infrastructure with encrypted HTTPS connections, hashed passwords, Firebase Security Rules, Firebase App Check, and rate limiting on all critical endpoints. We do not sell or share your personal data with advertisers. See our Privacy Policy for full details.

Go to Profile → Contact and Support to open the in-app support chat, or email us at admin@nexgain.site. Our team typically responds within a few hours. Please provide as much detail as possible about your issue to help us assist you faster.

Please include:

• Your username or registered email
• A description of the issue
• Relevant transaction IDs or dates
• Screenshots if applicable

The more detail you provide, the faster we can help.

Our support team typically responds within a few hours. Response times may vary during high-volume periods. We appreciate your patience and are committed to resolving your issue as quickly as possible.