Frequently Asked Questions

NexGain is a digital investment platform that allows you to earn daily returns on your investments. You can choose from three investment plans — Starter, Pro, and Elite — each offering different return rates and durations.

Download the NexGain app, tap 'Get Started', fill in your username, email, and password, verify your email address, and you're ready to start investing. The process takes less than 2 minutes.

Yes. You must be at least 18 years old to use NexGain. By registering, you confirm that you meet this age requirement.

NexGain is available globally. However, it is your responsibility to ensure that using investment platforms is permitted in your jurisdiction. We recommend checking your local laws before investing.

We offer three plans: • Starter: $10–$99, 0.50%/day, 40 days • Pro: $100–$499, 0.65%/day, 50 days • Elite: $500–$1,000, 0.80%/day, 60 days Each plan has a fixed duration and daily return rate.

Yes, you can have one active plan per tier at a time. For example, you can have one active Starter plan, one active Pro plan, and one active Elite plan simultaneously — up to 3 plans total.

You can claim your daily earnings once every 24 hours. The timer resets after each claim. You can also enable auto-claim, which automatically credits your earnings every day.

No. Investment returns are not guaranteed. The daily rates shown are target rates based on platform performance. Past performance does not guarantee future results. Only invest amounts you can afford to lose.

Go to Wallet → Deposit, enter the amount you want to deposit, tap 'Generate Deposit Address', copy the USDT wallet address, and send exactly that amount from your crypto wallet. Deposits are typically confirmed within 1–10 minutes.

NexGain only accepts USDT (Tether) on the BEP20 (Binance Smart Chain) network. Do NOT send any other cryptocurrency or use a different network — funds sent incorrectly cannot be recovered.

The minimum deposit is $10 and the maximum is $1,000 per transaction. These limits may be updated by the admin. The current limits are always displayed on the deposit screen.

Unfortunately, cryptocurrency transactions are irreversible. If you send funds to the wrong address or on the wrong network, NexGain cannot recover those funds. Always double-check the address before sending.

Withdrawals are made from your Earning Wallet. Go to Wallet → Withdraw, enter the amount, provide your BEP20 wallet address, confirm the address, and tap 'Submit Withdraw Request'. Withdrawals are reviewed by admin and usually completed within 24 hours.

Withdrawal requests are reviewed and processed by our admin team, typically within 24 hours. You will receive a push notification when your withdrawal is approved or rejected.

The Locked Wallet holds funds from pending withdrawal requests. When you submit a withdrawal, the amount is moved from your Earning Wallet to the Locked Wallet until the request is approved or rejected by admin.

NexGain has three wallets: • Main Wallet: Used for deposits and buying investment plans. You cannot withdraw directly from the Main Wallet. • Earning Wallet: Receives your daily investment returns. You withdraw directly from this wallet. • Locked Wallet: Holds funds from pending withdrawal requests until admin approves or rejects.

The Transfer feature moves funds from your Earning Wallet to your Main Wallet. This is useful when you want to reinvest your earnings into a new plan. Note: Transfers are one-way only (Earning → Main) and cannot be reversed.

Share your unique referral code with friends. When they sign up and make their first deposit, you earn a commission. You also earn a daily commission every time your referred friends claim their daily returns.

NexGain offers coupons that add a bonus amount to your Pro plan investment. To get a coupon, complete the task shown in the Coupon section, upload a screenshot, and wait for admin approval.

Go to Profile → Change Password. You will need to enter your current password and then your new password. Make sure your new password is at least 8 characters and includes uppercase letters, numbers, and special characters.

On the login screen, tap 'Forgot Password?' and enter your registered email address. You will receive a password reset link via email. Check your spam folder if you don't see it.

Accounts may be blocked for violating our Terms and Conditions, suspicious activity, or fraud prevention. If you believe your account was blocked in error, please contact support through another device or email.

Go to Profile → Contact & Support to open the in-app support chat. Our team typically responds within a few hours. Please provide as much detail as possible about your issue.

Our support team typically responds within a few hours during business hours. Response times may vary during high-volume periods. We appreciate your patience.